HeyBet's Privacy Policy

1. Introduction

Welcome to HeyBet. We understand that before registering anywhere online, your biggest question is: is my information safe? This Privacy Policy page is here to answer exactly that.

HeyBet is a trusted online betting and gaming platform used daily by thousands of members across Bangladesh. Your privacy is not just a policy requirement for us — it is at the core of how we do business. This policy clearly explains what information we collect, why we collect it, how it is stored, and what rights you have.

2. What Data Do We Collect?

When you register and use our services on HeyBet, we may collect the following types of information:

• Identity Information: Full name, date of birth, and National ID number (for KYC verification).
• Contact Information: Email address, mobile number, home address.
• Financial Information: Payment method details (bank account number, mobile banking information) — used solely for processing transactions.
• Technical Information: IP address, browser type, device identifier, login time and date.
• Usage Patterns: Games played, time spent, and betting history.
• Cookies & Tracking Information: Cookies are used to enhance your browsing experience on the site.

3. How Is Your Data Used?

Collected data is used only for specified purposes. HeyBet never uses your information for unnecessary purposes.

Purpose	Types of Data Collected	Legal Basis
Account Creation & Verification	Identity, Contact	Contractual Obligation
Payment Processing	Financial Information	Contractual Obligation
Fraud Prevention	Technical, Identity	Legal Obligation
Customer Support	Contact, Usage Patterns	Legitimate Interest
Personalized Offers	Usage Patterns	Consent
Legal Compliance	All Data Types	Legal Obligation

4. Who Is Your Data Shared With?

HeyBet is committed to your privacy. We may share your information only in the following circumstances:

• Service Provider Partners: Payment gateways, KYC verification agencies, and technology partners — all bound by confidentiality agreements with us.
• Legal Authorities: When required by court order, regulatory directive, or other legal obligation.
• Responsible Gaming Organizations: Where necessary, to help prevent problem gambling.

We never sell or rent your information to advertisers or third-party marketing agencies. That is HeyBet's commitment.

5. Data Security Measures

HeyBet applies industry-leading security measures to protect your personal data. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Restricted access policy — only authorized personnel can view your data.
• Firewall and intrusion detection systems.
• Encrypted backups stored in secure data centers.

6. How Long Is Your Data Retained?

We retain your information only for as long as needed. Typically:

• Active account data — retained for the full duration the account remains active.
• Closed account data — retained for up to 5 years from the closure date (for legal compliance).
• Financial transaction records — retained for up to 7 years (for tax and audit purposes).
• After withdrawal of marketing consent — deleted within 30 days.

7. What Are Your Rights?

Under HeyBet's Privacy Policy, you have the following rights:

• Right to Access: You may ask what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Portability: You may request a copy of your information in a commonly used format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of the above rights, please contact our customer support team. We aim to respond within 30 days.

8. Cookie Policy

HeyBet uses several types of cookies to enhance your experience on the website:

• Essential Cookies: For login sessions and security purposes — these cannot be disabled.
• Functional Cookies: To remember your language preferences and personal settings.
• Analytical Cookies: To understand site performance — you may disable this.
• Marketing Cookies: To show relevant advertisements — with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

9. Privacy of Minors

HeyBet strictly does not collect information from anyone under 18 and does not permit minors to open an account. Age is verified at the time of registration. If we become aware that a minor's information has been collected, it will be deleted immediately.

10. Policy Changes

HeyBet may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email and post a clear notice on the site. Updated policies take effect from the date of publication. We recommend checking this page regularly.